-------Original Message-------
Sent: 5/19/2009 1:33 pm
To: Christina Blamire, MGR [christina@hurlberttoyota.com]
Subject: Customer Service Feedback
Hi Christina, I just wanted to take a moment to email you regarding my recent experience with your service department. My husband and I have owned many Toyotas over the years and as such have experienced many different service departments. We purchased our 2007 FJ Cruiser from Hurlbert in February of 2008. Although we live in Dover we go out of our way to visit your dealership for all our service just based on the excellent customer service. It is always easy to make an appointment and it is always such a pleasure to deal with everyone that we encounter. The staff members are always polite and make sure that all our questions are answered.
I brought my truck in last Wednesday morning for a front end alignment. The tech (Lou) recommended that we not do it as the rear control arms are bent and will need to be replaced. Most dealerships would have done the work regardless of the outcome and simply charged me (unfortunately I have experienced this so I know it would happen). The tech took the time to show me the underneath of my truck and explain his reasons. He also spoke with my husband on the phone so that we were all on the same page. I was pleasantly surprised to walk out without any balance at all. I was more than happy to pay for the time that my truck was on the lift. This just shows what a class act your dealership is and I recommend you often. I am the Vice President of a 4wheeling club called Yankee Toys that caters solely to Toyota owners and they all know how much we personally respect Hurlbert Toyota.
I just wanted to say "Thanks" and we look forward to many years of having our vehicles serviced by Hurlbert. Have a wonderful Memorial Day weekend.
Sheri & Ernest Becker, Proud Toyota owners
2007 FJ Cruiser
1995 4Runner
1990 FJ60
1980 HJ-45
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